I recently contacted a gentleman who owns and runs four restaurants. I told him that I could switch his merchant services processing, provide guaranteed savings and still enable him to keep the Aloha POS that he loves. When I suggested that we should do the analysis to see exactly what the savings would look like, what do you think he said?
Did he say, “Great! Show me the savings!”?
No! His reply was, “I’d love to do business with you because you’re local and you’d probably provide much better service. But we’re under contract with Aloha for both their POS system and their credit card processing services. So we can’t.”
There’s always a reasonable financial solution
I love saving businesses money. Rather than letting this drop, I asked him to contact Aloha. After learning that the cancellation fee to switch their credit card processing services to another provider would be $500 per location, he allowed me to run a comparison to see how our fees would compare.
When we saw that switching to PayProTec West Coast would save them over $300 per month per location in fees, it all became an easy decision. I offered to give him a one-time payment of $200 per location, we took over their merchant services, and between the monthly savings and the $200 payments, my client was able to pay off their cancellation fee with Aloha in just one month.
Now my client is saving over $14,000 per year in credit card processing fees! Given the rise in labor and supply costs, they really appreciate having these extra funds available.
Why did I offer them that $200 per location?
It is PayProTec West Coast’s policy that if you’re in a contract with another provider and you choose to switch to us, we’ll ensure that any contract cancellation fees are paid off within a month. This can happen either through the savings you enjoy, an outright payment, or a combination of both.
Can you get out of credit card terminal leases?
Another situation I frequently see is that a business is locked into both a contract for credit card processing and a $35 to $50 per terminal per month lease for their credit card terminals. While the processing contracts can be broken, unfortunately, these equipment leases cannot.
Does this mean you’re stuck with that service provider until the contract and lease all end? No!
PayProTec West Coast provides free terminals to our clients, and the savings we provide on processing fees almost always outweigh the fees that businesses are stuck paying on other companies’ equipment. It’s often cheaper to switch to us and stick the other company’s terminals in a drawer until the lease is up.
This is exactly what one of our customers recently did. She has one year left on an equipment lease that cost $35 per month. We’re saving her $200 per month on credit card processing and providing free equipment. So even after paying a monthly lease fee on equipment she’s not using, she’ll still save $165 per month in the first year of working with us, and $200 per month after that.
We don’t believe in contracts
What often happens in this industry is a merchant services provider will bring you in at lower rates and lock you into a contract. Then, over the course of time, they’ll increase those rates. When you complain the response is, “Sorry, but you’re in a contract.”
PayProTec West Coast does not have any contracts. Instead, we simply provide such excellent rates, fees, and customer service that customers want to stay with us! What a concept, huh?
Don’t think you’re locked into a contract
The bottom line is, that even if you’re in a contract with another provider, and even if you’re in an equipment lease, you can still switch and save money. The other guys think they’ve got you…but they don’t! The choice is yours.